Refund & Cancellation Policy
Last updated: TODO: set this date when published
Order Cancellations
Orders can be cancelled for a full refund only before they are packed and dispatched. Once an order has shipped, it can no longer be cancelled.
Perishable Food Items
Because our pickles are handcrafted food products, we're unable to accept returns of opened or consumed items for reasons of hygiene and food safety. This does not affect your right to a replacement or refund for damaged, incorrect, or defective items — see below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within TODO: e.g. 48 hours of deliverywith your order number and photos of the item. We'll arrange a replacement or refund at no additional cost to you.
Refund Method & Timeline
Approved refunds are issued to your original payment method via Razorpay and typically reflect within TODO: e.g. 5–7 business days, depending on your bank or payment provider.
How to Request a Refund or Replacement
Email us at TODO: support email address with your order number, a description of the issue, and photos if applicable. We aim to respond within TODO: e.g. 1–2 business days.
Contact Us
For anything else related to refunds or cancellations, reach us at TODO: support email address.