Refund & Cancellation Policy

Cancellation

Orders may be cancelled within 24 hours of placing the order, provided processing or dispatch has not already begun.

Returns

Due to the perishable nature of our products, returns are not accepted.

Refunds & Replacements

Refunds or replacements are only provided if:

• Wrong product received
• Product damaged during transit
• Product spoiled upon delivery

Claims must be reported within 24 hours of delivery with supporting photographs.

Refunds and replacements are not provided outside of these cases — for example, for a change of mind, or for the normal batch-to-batch variation in appearance or spice level described in our Terms & Conditions.

Refund Method

Approved refunds are issued to your original payment method through Razorpay. Processing time depends on your bank or payment provider once we initiate the refund.

How to Request a Refund or Replacement

Email us at manaooripachalluu@gmail.com or reach us on WhatsApp at +91 77806 75153 with your order number, a description of the issue, and photos. We aim to respond within 24 hours.

Contact Us

For anything else related to refunds or cancellations, reach us at manaooripachalluu@gmail.com.